Once more I must praise the Canon company.

Two weeks ago I wrote an entry wherein I raved about Canon’s customer support. Our Canon Powershot A80’s CCD had been slowly dieing over the last year or so and it turns out Canon had a recall on it back in 2005 so I rang them up and they agreed to have the camera shipped to them to verify the problem and fix it at no expense to me. I didn’t get around to actually printing out and using the return UPS form they sent me until last Friday, though, so I thought I wouldn’t see the camera again until after we got back from Iowa.

Well I got a confirmation email on Monday saying they’d gotten the camera and it was indeed covered by the recall and they’d be fixing it and shipping it back within 7 to 10 business days, definitely past our trip to Iowa. So you can imagine my surprise when I got an email today saying that they had shipped it yesterday and, upon checking the FedEx tracking number, that it had been delivered and signed for at 8:43AM this morning!

Holy horse hopping hermaphrodites, that was fast! (I have no idea what the first part of that sentence is supposed to mean) Not only did they fix the CCD, but they also fixed the dented camera housing and cleaned the whole thing up. In fact I’m not entirely sure if it’s the same camera or if it’s a refurbished one sent in its stead. Either way it looks as good as new so I set about trying to locate four AA batteries to try it out. I just know I have some around here someplace. Don’t I?

Well, yes, I do, but they’re all in use in other things. I managed to track down two batteries, but it takes four to make it do its voodoo. Hence why I have a happy and sad picture of me holding my shiny new-old camera over on the left (you can click it for a bigger/scarier version of it). It accurately exemplifies the elation and let down I felt upon realizing that I have only half the batteries I need to make the thing work.

I did find a shitload of AAA batteries though. Wonder what the hell I bought those for…

11 thoughts on “Once more I must praise the Canon company.

  1. oooh. I wouldn’t be surprised if there was a Canon employee among your regular readers!!! Knowing that you are giving ‘em props left and right…
    “hey, this is Stupid Evil Bastard’s camera!”

    “ehh, just box one up that’s done and make him happy!”

    and, I don’t have any nimh triple a’s…my girfriend does, tho!

  2. The best companies want to make customers, not just a sale. The P.R.? Priceless!

  3. I still have my PowerShot A85 that I bought several years ago. The fact that it uses ordinary AA cells was a selling point – I hate buying expensive proprietary batteries. Though I now have better gear for serious fun, I still use that old Canon for quickie stuff for my websites, etc.

    BTW, if you get sick of buying shitloads of AA cells to feed your camera, invest in a couple sets of good NiMH batteries and a charger. I like the Sanyo Eneloop cells. A bit more spendy than the typical Evereadys in the checkout aisles, but they hold a charge for a long time and withstand more charge/discharge cycles. Better for the environment too, as you’re not tossing out alkalines.

  4. Stormin’ we actually bought rechargables with the camera, but they seem to have been lost in the move to the apartment last August. I’ve got a rather nice battery charger on my Amazon Wish List that I’ll get around to buying some day.

  5. Yeah, I looove nimh batteries. Everything I own that is (standard type) battery powered has them.

    I got a great charger at radio shack for $12.

    I have bought 7 digital cameras over the last 8 years. I had ONE with a proprietary battery.

    Got caught with discharged batteries at a desert pagan jewish wedding…the AA equipped camera was just a trip to the nearest store for alkalines…

    the proprietary camera was out of commision.

  6. I had to come to SEB to realize that there were such things as rechargeable batteries? Nimhs? As in Secret of? At any rate, my kids toys and mine thanks you all.

  7. Glad to hear about the camera! Now you can take as many corn pictures as you like in Iowa!  AAA’s are usually a ladies best friend.  Ask about and find out which friend has the largest vibrator collection and give them to her.  What?  Like I am the only perv here.

  8. I had to come to SEB to realize that there were such things as rechargeable batteries? Nimhs? As in Secret of? At any rate, my kids toys and mine thanks you all.

    No, not as in ‘secret of….’

    NIckel Metal Hydride.

    rechargebales that waay outperform old school NiCad (Nickel Cadmium) rechargeables.

    You can buy them for under ten bucks for four of them. Recharge them damn near endlessly.

    And Cindy? they DO have NIMH AAA’s! !!!!

  9. Ooo Cindy.

    I think I’m in love.

    Well lust, anyway.

    Our cordless phones use rechargable AAAs.  I have spare sets which I cycle through the phones as all the flickers for the TV, PVR etc use AAA, as well as my MP3 player and the FM broadcaster.

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