Allied American Warranty refuses to take my number off of their list.

Once a week for the past several weeks or so I’ve been getting phone calls on my cell that start with a recording telling me that my car warranty is about to expire and need to extend it before time runs out. My car’s warranty expired over 6 years ago so right off the bat I already know this is a scam. The message goes on to say that this is the second to last or last call before they take me off their call list and I really wish that were true, but despite repeatedly pressing 1 and asking the guy (or his supposed supervisor) at the other end to remove me from their list (and often being hung up on for the trouble) they keep on calling. The number that most often shows up in the Caller ID is 805-985-4838 and is most likely spoofed based on what comes up on a Reverse Call Lookup. Trying to call the number back either gets you a busy signal or a “this number has been disconnected” message.

They called again today and I hit 1 and asked the voice at the other end to please tell me the name of the company he works for – all the recording says is Consumer Services – and he gave me the equally vague Warranty Services and that they work with a number of different warranty providers. I then asked for an address which generated an abrupt “We not allowed to give that info out” and an immediate hang up. So digging around on the Internet for info about this company the most likely candidate appears to be some outfit called Allied American Warranty based out of Miami Florida (80 SW 8th Street Ste 1920, Miami FL 33130 1-888-690-4926) so I gave them a rang at that number and explained that if I didn’t stop getting calls on my cellphone that I would be filing a complaint with the FTC, BBB, and whomever else I could find. Again I was assured that my number would be removed and I hung up.

It occurred to me then that I wasn’t sure if I had ever added my cell number to the National Do Not Call Registry. I hadn’t thought it would be necessary as I was under the impression that telemarketing calls made to cell phones was already a no-no and, as it turns out, it is:

Federal Communications Commission (FCC) regulations prohibit telemarketers from using automated dialers to call cell phone numbers. Automated dialers are standard in the industry, so most telemarketers are barred from calling consumers on their cell phones without their consent.

The national associations representing telemarketers have stated that their members do not intend to start calling consumers’ cell phones.

It seems the folks at Allied American Warranty haven’t read that particular part of the FTC website. Based on the number of people bitching about this particular phone number on Who Calls Me.com they don’t really care that they’re breaking the law as a lot of people are getting these calls on their cell phone. Surprisingly enough there’s not a whole lot of information about this company on the net. If you type “Allied American Warranty” into Google you won’t even get their homepage (I got the link from the thread on Who Calls Me) and I suspect that they probably change their name often. Clicking on the “Click here to learn more” link on the Allied American Warranty website takes you to a different webpage for Consumer Direct Warranty Services which may may not be a separate company.

The one other site of note where Allied American Warranty are mentioned is in an ad looking for telemarketers on Craig’s List:

Im looking for strong and dedicated individuals that want to make money!!

If you have telemarketing experiance and is a herd working get back to me ASAP!!
We are located in the BRICKELL business center…
We sell EXTENDED CAR WARRANTIES so is a fast pace call room and the potential to make money is large!!

Fax me your resume!
Put attention ERICK

Erick Matute
Allied American Warranty
FAX:3058102843

NOTE: DO NOT REPLY TO THIS ADD, JUST FAX ME RESUME!!

  • Location: Miami
  • Compensation: Hourly plus COMMISSION!!!
  • Principals only. Recruiters, please don’t contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.

There’s quite a bit of irony in someone who is responsible for millions of unsolicited phone calls asking folks not to call him about the job or with solicitations.

Mr. Erick Matute certainly does get around though and seems to be a bit cavalier in using his real name. In addition to trying to sell you extended warranty coverage you don’t need he also has a has a spam blog – oddly enough named “Shopping for Less Inc.” – with six entries that all have a variation on the same “learn the secrets of women” pitch that links to some other scam website, he used to have a listing (link goes to a Google Cache) on ListSomething.com where he claimed to be a “PRIVATE EQUITY BROKER” with the following pitch:

***CAPITAL STONE GROUP***

WORKING CAPITAL IS REALLY NEEDED FOR YOUR BUSINESS?!?!?
OUR PRIVATE FIRM CAN HELP YOU MOVE FOWARD…

IN 5-7DAYS THE MONEY CAN BE IN YOUR COMPANY ACCOUNT!!!!!
TO QUALIFY YOU MUST BE IN BUSINESS AT LEAST 6MONTHS AND PROCESS $2500 OR MORE IN CREDIT CARDS…

ERICK MATUTE
PRIVATE EQUITY BROKER
305-810-2860
[link deleted]

The Capitol Stone Group website at least looks semi-professional compared to the others. And last, but not least, he appears to have a Facebook page. Not that you can see a whole lot there, but it at least confirms his location in Miami. I’m not entirely sure what position Mr. Matute holds in the company that keeps spamming my cell phone, but he is the most visible person associated with Allied American Warranty and thus could be useful when contacting the FTC to complain. Based on the number of pies he has his hand in I suspect he runs a number of front companies that make their money by annoying the hell out of people in hopes a few idiots will agree to allow him to pass them along to a different company which may or may not be a scam.

The Allied American Warranty company is the only telemarketing solicitation I’ve ever received on my cell phone and that’s still one too many. I’ll be digging around a bit more to see if I can find out anything more about the company and the people who run it in hopes of perhaps putting them out of business or, at the very list, get them to stop calling cell phones.

17 thoughts on “Allied American Warranty refuses to take my number off of their list.

  1. typo in the headline:  American not Amercian

    typo in the body: “don’t really carE that” not “don’t really car that”

  2. LOL  I ran into something similar just a few weeks ago.  What I didn’t know was that it was against the law for telemarketer to call your cell so that was news to me.  I added my cell to the do-not-call registry and that took care of the problem within two weeks for me.

    Seems like the economy is in dire situation and any spams that will make the person any additional penny seems to be something that anyone would do these days…

  3. My reading of the law is that it is only illegal for them to use an autodialer to call your cell. If dialed by a human, it should be legal. However, it is definitely illegal to call outside of daytime hours, which is hard to predict for cell phones, due to their portability and time zones.

  4. Christina, it was definitely an auto-dialer. The first thing you hear when you answer is a recording saying that your warranty is about to expire and to press 1 if you want to speak with a representative.

  5. I had the same thing happen to me from something called “Account Services”. They just kept calling. I haven’t researched it much but this is how my conversation went when I called them out on it…

    Me: What is your company name again?
    Them: Account services.
    Me: What do you provide?
    Them: Credit Card consolidation.
    Me: I don’t want your services and I would like to have you remove me from your call list.
    Them: Why?
    Me: You do realize this is a Cell Phone right and you are not allowed to solicit to it?
    Them: If you don’t want our services why do you keep hitting “1”.
    Me: I don’t you just keep calling and I do not answer.
    [interrupts me]
    Them: [says something] Fuck you! If you do not want our services stop pushing “1”.
    Me: Where did you get my number?
    Them: Your mama!

    Then he hung up. Some of it I had to guess at, but he did say “Fuck You” and did say the last line too. I plan to research them next opportunity and will post back with anything enlightening.

  6. thanks to you I found this information.
    http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=23003530

    Great Atlantic Warranty, Inc.
    6413 Congress Ave., Ste. 250
    Boca Raton, FL 33487
    Phone: (800) 344-2045
    (800) 549-1303
    (866) 550-8688
    (888) 858-8448
    Fax: (954) 861-4908
    (954) 782-7370
    (954) 861-4900

    http://www.gawarranty.net
    Contact: Bob Short – Customer Service/ Assistant Manager
    Business Start Date: 4/1/2004
    Company ID: 23003530

    Boca Raton/Tax Collector
    License Number:  2007-06198

    Authorized Dealer Services

  7. Well you are the man, guess what Erik answers his phone, so, I plan to call him every night till they stop. dont get mad get even. so, everyone should call them and the stupid compnay and give them some shit of their own.

    the fcc bbb and the others are useless, SEB has provided the people with power, USE IT

    oh and for you english teachers dont bother with the spell check thing ok, make sure you use your block code before you call him, drive him goofy!

  8. I get these same phone calls all the time, to both my cell phone and my home phone!!!  I finally talked to a rep. today and completely let him have it, telling him this was harrassment.  He gave me the name of the company, Allied American Warranty, and a phone #.  I was assured that both my numbers would be taken of the list, but after reading your account I am afraid he just blew smoke up my ass.  I get these calls way more than once a week, though, and am at my whits end.

  9. are they legite? What their selling is it kosher? can anyone please attest to the validity of thier product and if that product has made peoples lives better? Have you used the product and didn’t have to pay out of pocket? This company is also monitoring this blog and all the ones about them so pretty much some of the people that have responded here are fake people especially the ones that speak positive about thier program. After searching around on the net these people have private information such as Vin #, address, phone number/s. obviously they must have theat info so they can sell you a extended warrenty. Now the question is this… Who did they pay to get that information? or is thier a new car data base that is free for the public eye? such as the same database to do a repo? You see people its not the calling that annoys me its the leak of information to the public and your national safety.

  10. Well I found a Youtube video of an official news report from NBC about this topic and I would love to share the link. It is super informative and it will enlighten you!

    Thier are over 41 attorney genrals across the U.S.of A that are filling lawsuits.
    Thier are also legislators in some states that are going as far as passing a bill so to eliminate this problem.



  11. Les, if you read this, I’ve basically just confirmed what you’ve said.  I got a call tonight and baited them on to find any information I could about the company.

    I asked them what the credit card transaction would be listed as for banking purposes, and the person stated “Allied American Warranty”!

    Bingo.

    I also recorded the conversation.

    Contact me if you want a record.

    If you want a copy, let me know.

  12. I also baited them into sending an email with an attachment with information about what I was buying. The letter head had Allied American Warranty, 80 Southwest 8 St Suite 1920, Miami Fl 33130
    888-690-4926.
    Email came from Eric, just as you listed.

  13. There’s some good news for those of us who have been getting these calls. It appears the FTC is getting ready to shut these folks down:

    FTC nukes “extended warranty” robocallers from orbit – ArsTechnica.com

    “This is one of the most aggressive telemarketing schemes the FTC has ever encountered,” said FTC Chairman Jon Leibowitz. “I’m not sure which is worse, the abusive telemarketing tactics of these companies, or the way they try to deceive people once they get them on the phone. Either way, we intend to shut them down.”

    Why would defendants Voice Touch and Network Foundations take the risks alleged in the complaint? Money. The FTC estimates that one of the companies selling the extended warranties made more than $10 million on them, while the telemarketer who placed the calls on behalf of such companies (yes, there are many of them) did more than $40 million worth of dialing and made more than 1.8 million calls per day.

    Despite the scale of the operation, owners didn’t believe they could be caught. According to the FTC, “Some of the defendants used offshore shell corporations to try to avoid scrutiny, and a top officer in the telemarketing company bragged to prospective clients that he could operate outside the law without any chance of being caught.”

    […] The firms have been operating openly since 2007, and though it has taken the FTC a long time to collect its evidence, track down witnesses, and gather internal documents, it looks like the scammers behind the calls may finally come to justice. If they do, perhaps their punishment could be selected using a touch-tone phone: “Press 1 to pay an astronomical fine, or press 2 to rot in jail. To hear these options again, please stay on the line…”

    So with a little luck we may finally see the end of these annoying calls.

  14. I have Hidden information on how the car warranty scam exactly works at allied american warrinty NO BULLSHIT USED 2 WRK THERE IF INFOS NEEDED 2 BRING THEM DWN I WILL CHECK WEBSITE EVERDAY FOR A WEEK ANY QUESTIONS ASKED WILL BE ANSWERED INCLUDING THE REAL BOSS OF ALLIED.

  15. I need information from paybacksabitch.  I lost nearly $1,900.00 on this stupid warranty.  Any information would be great!

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