Once a week for the past several weeks or so I’ve been getting phone calls on my cell that start with a recording telling me that my car warranty is about to expire and need to extend it before time runs out. My car’s warranty expired over 6 years ago so right off the bat I already know this is a scam. The message goes on to say that this is the second to last or last call before they take me off their call list and I really wish that were true, but despite repeatedly pressing 1 and asking the guy (or his supposed supervisor) at the other end to remove me from their list (and often being hung up on for the trouble) they keep on calling. The number that most often shows up in the Caller ID is 805-985-4838 and is most likely spoofed based on what comes up on a Reverse Call Lookup. Trying to call the number back either gets you a busy signal or a “this number has been disconnected” message.
They called again today and I hit 1 and asked the voice at the other end to please tell me the name of the company he works for – all the recording says is Consumer Services – and he gave me the equally vague Warranty Services and that they work with a number of different warranty providers. I then asked for an address which generated an abrupt “We not allowed to give that info out” and an immediate hang up. So digging around on the Internet for info about this company the most likely candidate appears to be some outfit called Allied American Warranty based out of Miami Florida (80 SW 8th Street Ste 1920, Miami FL 33130 1-888-690-4926) so I gave them a rang at that number and explained that if I didn’t stop getting calls on my cellphone that I would be filing a complaint with the FTC, BBB, and whomever else I could find. Again I was assured that my number would be removed and I hung up.
It occurred to me then that I wasn’t sure if I had ever added my cell number to the National Do Not Call Registry. I hadn’t thought it would be necessary as I was under the impression that telemarketing calls made to cell phones was already a no-no and, as it turns out, it is:
Federal Communications Commission (FCC) regulations prohibit telemarketers from using automated dialers to call cell phone numbers. Automated dialers are standard in the industry, so most telemarketers are barred from calling consumers on their cell phones without their consent.
The national associations representing telemarketers have stated that their members do not intend to start calling consumers’ cell phones.
It seems the folks at Allied American Warranty haven’t read that particular part of the FTC website. Based on the number of people bitching about this particular phone number on Who Calls Me.com they don’t really care that they’re breaking the law as a lot of people are getting these calls on their cell phone. Surprisingly enough there’s not a whole lot of information about this company on the net. If you type “Allied American Warranty” into Google you won’t even get their homepage (I got the link from the thread on Who Calls Me) and I suspect that they probably change their name often. Clicking on the “Click here to learn more” link on the Allied American Warranty website takes you to a different webpage for Consumer Direct Warranty Services which may may not be a separate company.
The one other site of note where Allied American Warranty are mentioned is in an ad looking for telemarketers on Craig’s List:
Im looking for strong and dedicated individuals that want to make money!!
If you have telemarketing experiance and is a herd working get back to me ASAP!!
We are located in the BRICKELL business center…
We sell EXTENDED CAR WARRANTIES so is a fast pace call room and the potential to make money is large!!
Fax me your resume!
Put attention ERICK
Allied American Warranty
NOTE: DO NOT REPLY TO THIS ADD, JUST FAX ME RESUME!!
- Location: Miami
- Compensation: Hourly plus COMMISSION!!!
- Principals only. Recruiters, please don’t contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
There’s quite a bit of irony in someone who is responsible for millions of unsolicited phone calls asking folks not to call him about the job or with solicitations.
Mr. Erick Matute certainly does get around though and seems to be a bit cavalier in using his real name. In addition to trying to sell you extended warranty coverage you don’t need he also has a has a spam blog – oddly enough named “Shopping for Less Inc.” – with six entries that all have a variation on the same “learn the secrets of women” pitch that links to some other scam website, he used to have a listing (link goes to a Google Cache) on ListSomething.com where he claimed to be a “PRIVATE EQUITY BROKER” with the following pitch:
***CAPITAL STONE GROUP***
WORKING CAPITAL IS REALLY NEEDED FOR YOUR BUSINESS?!?!?
OUR PRIVATE FIRM CAN HELP YOU MOVE FOWARD…
IN 5-7DAYS THE MONEY CAN BE IN YOUR COMPANY ACCOUNT!!!!!
TO QUALIFY YOU MUST BE IN BUSINESS AT LEAST 6MONTHS AND PROCESS $2500 OR MORE IN CREDIT CARDS…
PRIVATE EQUITY BROKER
The Capitol Stone Group website at least looks semi-professional compared to the others. And last, but not least, he appears to have a Facebook page. Not that you can see a whole lot there, but it at least confirms his location in Miami. I’m not entirely sure what position Mr. Matute holds in the company that keeps spamming my cell phone, but he is the most visible person associated with Allied American Warranty and thus could be useful when contacting the FTC to complain. Based on the number of pies he has his hand in I suspect he runs a number of front companies that make their money by annoying the hell out of people in hopes a few idiots will agree to allow him to pass them along to a different company which may or may not be a scam.
The Allied American Warranty company is the only telemarketing solicitation I’ve ever received on my cell phone and that’s still one too many. I’ll be digging around a bit more to see if I can find out anything more about the company and the people who run it in hopes of perhaps putting them out of business or, at the very list, get them to stop calling cell phones.